NCR SWM Oracle Knowledge Mgmt Technical Administrator in United States
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.
Position Summary & Key Areas of Responsibility
The Knowledgebase Technical Administrator (KBTA) is responsible for the technical health of the Oracle Knowledgebase Tool. The KBTA will initiate and manage all the technical projects intended to improve the KB in terms of ease of use, greater adoption and utilization, and ease administration and reporting. Additionally, they will work closely with the SW Technical Training Team and the OKM Core Team to uphold all projects, timelines, and obligations and technically support their needs. In this role, the KBTA will work closely with the KB IT team to synchronize projects, find synergies to make the OKB the very best it can be. They will resolve any technical issues arising from daily usage and solve our customers’ issues with a high degree of quality and timeliness. To do this, the KBTA will cultivate and maintain a culture of professionalism, communication, accountability, and empowerment and use their creativity, focus and drive to achieve results.
Strong technical aptitude, demonstrated leadership, autonomy, strategic vision and a drive for results are among the core competencies for this role. A keen awareness of customer and employee needs and a thirst for data analysis will be key. Diplomacy and influence are tools you will use to build and sustain the necessary relationships with other departments within company. Partnerships with the entire KB team will be essential to your success.
Key Performance Indicators: Reduction in downtime, customer satisfaction, employee satisfaction, and KB usage and penetration levels.
Reporting Relationships / Position in StructureReports to: Manager, Oracle Knowledge Management Supervisory ResponsibilitiesNone Specific Duties / Responsibilities Driving all Knowledgebase technical projects and ensure that they are completed on time and within budget Creating a seamless process for onboarding new employees onto KB, improving the workflow, decreasing the clicks for content creation Engaging cross-functional content contributors to remove all barriers Tracking analytics, assessing tool and program health, and acting as needed Evangelize on behalf of our customers for an experience that exceeds their expectations 1. Performing all system maintenance as needed
- Responsible for technical uptime and accessibility for all users
Evangelize on behalf of our customers for an experience that exceeds their expectations
Achieve Key Performance Indicator targets as set by Manager
Note: In addition to these duties and responsibilities employees are required to carry out such other duties as may be reasonably required.
Mainly office based working in an open plan environment. Remote employment is an option for the right candidate. Some business travel required.
EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Bachelor’s Degree, or equivalent experience
Fluent English, written and spoken
Excellent communication skills
Oracle Knowledge Management version 8.5.1 and higher
OBIE Reporting DB
Oracle Database 11g and higher
Windows Server 2008 R2 and higher
IIS version 7 and higher
Understanding of the architecture setup of a full OKM solution
Minimum seven (7) years of KB Administrative work experience
Prefer experience working in a large, multi-national software support operation
Thorough understanding of the processes, procedures, and expectations of a technical support or customer support operation
Customer focused with the highest standards for delivering value & exceeding customer expectations
Demonstrated ability to analyse variables, solicit pertinent information that is missing, and move to design & execute a resultant action plan
An expert in influence and negotiation, both with customers and internally at all levels of the organization
A track record of success through autonomy, leadership and self-direction; identify a problem, propose a solution, and make it happen
Any aptitude / skill required
Creative problem solver
Job Management Information Svcs
Title: SWM Oracle Knowledge Mgmt Technical Administrator
Location: United States
Other Locations: North America-United States-Georgia-Atlanta
Requisition ID: 0067360_P0226079