NCR SW Support Engineer II in United States
TITLE:SW Support Engineer II LOCATION:Atlanta, Georgia GRADE:10
*About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Atlanta, Georgia.
Description: • Perform level 2 and 3 support for customer reported problems relating to NCR Retail Hosted Applications. • Record and update merchant problems and resolutions as required in the case management process. • Take ownership for resolving merchant support issues from case logging through escalation or resolution. • Design solutions to problems that may be non-standard/unstructured and may require conceptual/creative thinking. • Performing advanced investigation of technical issues utilizing support tools, application debug logging, software updates, and maintenance on production servers. • Facilitate issue resolution by leveraging internal experts when necessary. • Learn new products and diagnostic tools, sharing knowledge with others. • Create Knowledge Management documents as necessary. Additional job conditions: • Rotating on-call 24/7 accessibility for urgent client issues • Fast-paced environment • Overtime may be necessary to complete tasks
• Three or more years of technical, customer, or helpdesk support experience troubleshooting application software – experience in grocery (FDMM) industry is a strong plus. • Strong attention to detail, excellent organizational skills and ability to manage multiple trouble tickets and responsibilities. • Ability to research problems with no known solutions with very strong analytical approach to troubleshooting. • Must be able to work independently and exhibit proactive pursuit of solutions. • Strong oral and written communications skills. • Exhibit consistent customer-friendly attitude. • Be a team player
*Preferred additional qualifications
• BS degree in related technical field or Windows or Network certifications (MCSA, MCSE, CompTIA, CCNP, etc). • Previous experience with retail point of sale (POS) software. • Experience with network and windows administration is a must, advanced knowledge is a plus. • Experience with Microsoft SQL databases and/or administration. • Familiarity with DOS.
EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system.
Job Engineering Support
Title: SW Support Engineer II
Location: United States
Requisition ID: 0069552_P0228936