NCR Service Design Sr. Analyst in United States
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.
Job title:Service Design Sr. Analyst Grade:11 Location:Atlanta, GA
The candidate will become a member of the NCR Enterprise Services Deployment Team responsible for global implementation and support of the Enterprise Services (ES) program. This organization partners with IT and NCR Services Field Operations to architect world class, end-to-end IT solutions spanning functional areas such as Incident Creation, Remote Support, Incident Management, Field Operations, and Parts Logistics. This organization works closely with other IT Services organizations to perform global systems integration with ERP systems, other Service related systems, and the Enterprise Data Warehouse.
Key responsibilities * Work closely with other members of the NCR Enterprise Services Team to implement a multi-functional business solution. * Responsible for assigned portions of the roll out schedule and will work with the region counterparts to insure the activities are performed and instituted. * Responsible for translating current and future design documentation & deliverables to develop the Services R2 footprint application. * Assist with the completion of the design documentation where applicable in each roll out for country and statutory specific requirements. * Responsible for the configuration of the Services R2 footprint components. * Provide Services R2 footprint configuration knowledge to assist with the resolution of design and configuration build issues if required. * Responsible for all roll out specific unit testing and unit test data creation efforts and coordination/support with the testing teams. * Maintain interlock and consistency between ES and ERP.
· BS/BA in Management Information Systems, Computer Information Systems or 2 – 5 years of business related experience.
· Strong understanding of current Incident Management processes and systems.
· Strong analysis and design skills.
· Self motivation, customer focused.
· Strong written and oral communication skills.
· Strong team orientation.
_ _ _Preferred Qualification_
· Functional and technical skills.
· Deep knowledge of Oracle Field Service structure preferred.
EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Customer Svcs/Support Services
Title: Service Design Sr. Analyst
Location: United States
Requisition ID: 0072247_P0232080