NCR PS - Technical Analyst in United States

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. Summary/Objective

This Technical Analyst position will act as a customer-facing resource with strong communication and analytical skills. This role will be in a Government facility, with high visibility and responsibilities.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Works directly with customers on-site and remotely to gather information, document incidents, and provide timely resolutions.

  1. Coordinate and balance team objectives supplied by the customer and manager, using discretion and time management skills to ensure delivery dates are met.

  2. Assimilate, Test and Troubleshoot new technologies being deployed in a dynamic workplace. Candidate must be able to adapt to changes in software and requirements while engaging the customer and development teams.

  3. Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation.

  4. Exercises sound professional judgment in analysis of problem to: (1) attempt software solution by phone, or (2) decide proper level of escalation required to solve problem.

  5. Provides technical leadership and training for lower level technical support analysts.

Work Environment

This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type and Expected Hours of Work

This is a full-time position, and regular hours of work and days are Monday through Friday,7:30 a.m. to 4:30 p.m. Evening and weekend work may be required as job duties demand.

Travel

Some travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Qualifications: 1. Preferred experience in the following applications: 1. SQL Server

2. Relex Planogramming Software 3. Familiar with NCR’s PowerHQ suite a plus.
  1. Bachelor’s degree or equivalent level of experience in the IT Support Field (minimum 10 years’ experience).

  2. Must have strong communication skills, and be Team orientated.

  3. Must be local to the Fort Lee, VA area. Work will primarily be on the Customer’s premises.

  4. Must have Security certification.

  5. Must have Secret or higher level of clearance.

Job Professional Services

Title: PS - Technical Analyst

Location: United States

Other Locations: North America-United States-Virginia

Requisition ID: 0067078_P0225732