NCR Pre Sales Systems Engineer, Retail in United States

NCR Corporation

TITLE*: *Pre-Sales Engineer, Retail

LOCATION*: *Virtual (Southwest region - Dallas/Fort Worth/Plano TX area preferred)

Think you know NCR? Think again!

We are NCR, the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With our software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

Not only are we the leader in the markets and technology segments we serve, we serve the most exciting and dynamic customers in the world. And we put them at the center of everything we do. Our mission in life is to enable our customers to exceed their goals – from customer satisfaction, to revenue growth, to operational excellence, to profit growth – our solutions cover all of these.

By continually learning about—and pioneering—how the world interacts and transacts, we’re helping companies not only reach their goals, but also change the way all of us shop, eat, travel, bank and connect. Together, we are shaping the future. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.


Position Summary

Are you a Pre-Sales Engineer with the agility and the creativity to lead a comprehensive technical solution strategy, while addressing technology issues, assessing customer IT infrastructure and determining the technology needed to insure customer adoption of the proposed solution?

The Pre-Sales Engineer is a leader of the solution strategy and solution planning which best suit the customer’s needs based on the business objectives and technical requirements.

The Pre-Sales Engineer acts as the Account Executive’s partner in developing and establishing business opportunities, while overseeing the Professional Services engagement at the right time with the right resources.

The pre-sales engineer will develop business opportunities, build customer solution map, establish C-level relationships with the customer’s technical leadership and work closely with the customer-facing teams to increase market share, grow revenue and increase customer satisfaction.

If you have proven experience in pre-sales/customer-facing/technical roles with 5 years in the retail industry and exceptional customer-focus and bias for action, we want to talk to you.


Key Responsilbities

  • Jointly create, manage and execute account plans side by side with the Account Executives, by taking lead on key technical initiatives

  • Be introduced to key technical stakeholders in each account, and create a solution plan according to initiatives and objectives

  • Maintain and develop existing and new offerings through appropriate and relevant internal liaison, to optimize business growth and customer satisfaction.

  • Plan and prioritize opportunities for utmost productivity and efficiency

  • Validate software, hardware and services pricing and margins based on the scope of work.

  • Engage Professional Services in opportunities after forming a clear solution plan.

  • Monitor and report on market and competitor’s activities

  • Monitor pre-sales budget, per account / opportunity

  • Communicate and report internally on opportunity status and plan ahead using appropriate methods to facilitate the development of profitable business and sustainable relationships.

  • Attend and present at customer meetings and internal sessions with other company functions, as necessary.

  • Influence buyers on product offering new / improved products / innovation within the industry

  • Focus on upselling while acting as a technical advisor to customers within remit.

  • Follow and comply with all relevant policy and quality system and administration procedures, processes and practice.

  • Work with and drive the Customer Solution Engineers team (CSE) to ensure the right personnel are aligned for specific product demos and presales discussions.

  • Influence changes through close internal dialogue, ensuring customer’s expectations and service agreements are met.

  • Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development.

    Basic Qualifications

  • Bachelor’s degree or equivalent experience

  • 8 years of experience in pre-sales/customer-facing/technical roles

  • 5 years of experience in Retail industry

  • Previous customer-facing experience selling software, hardware and services

  • Working with large retailers as a service provider, software provider or consultant

  • Excellent oral, written communication and presentation skills

  • Fine with travel

    Preferred Qualifications:

  • Self-motivated & self-driven motivated passion for the industry and products

  • “Make it happen” team player

  • Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills

  • Results-orientated with a positive outlook

  • Clear focus on high quality and business profit

  • Reliable, tolerant and determined

  • Adaptable to change in a fast moving environment

    EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Sales

Title: Pre Sales Systems Engineer, Retail

Location: Texas-Dallas

Other Locations: North America-United States, North America-United States-California, North America-United States-Texas

Requisition ID: 0066521_P0225006