NCR Channel Account Manager - Retail in United States

Position: Channel Account Manager - Retail Location: US Virtual

Think you know NCR? Think again! We are NCR, the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With our software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

Not only are we the leader in the markets and technology segments we serve, we serve the most exciting and dynamic customers in the world. And we put them at the center of everything we do. Our mission in life is to enable our customers to exceed their goals – from customer satisfaction, to revenue growth, to operational excellence, to profit growth – our solutions cover all of these!

By continually learning about—and pioneering—how the world interacts and transacts, we’re helping companies not only reach their goals, but also change the way all of us shop, eat, travel, bank and connect. Together, we are shaping the future. NCR is headquartered in Atlanta, Georgia, with approximately 30,000 employees and does business in 180 countries.

POSITION SUMMARY The Channel Account Manager is responsible for achieving established revenue goals through the recruitment, development and management of a network of assigned resellers. Duties would include establishing and executing key accounts plans with named Partner firms with a focus on accelerating sales growth, promoting complete NCR solutions and further penetrating customer accounts and targeted vertical markets. Effectively utilize internal and external NCR resources to support plan initiatives, resolve customer support issues and identify new market/product opportunities. Develop a thorough understanding of your assigned Resellers business environment and create a strategic plan to focus on growing NCR’s complete solution and services offering with that region.


Revenue:Develop, realize and maintain incremental revenue by selling and advocating NCR products “to”, ‘through”, and “with” partners within specified territory and or assigned accounts. Establish relationshipwith key levels within a reseller organization to promote NCR’s solution suite of products and services as an integral part of the resellers offering and annual plan Account Coverage: Qualify, establish and maintain NCR value propositions to targeted partners in specified territory Enablement: Market current programs and develop strategic plans with select partners to further penetrate current markets, identify new markets and promote the complete NCR solution Partnering with Channel Marketing, manage and implement marketing plans and events with select partners Recommend pricing of NCR’s solutionsuite to meet competitive situations on named accounts Pipeline Management: Identify, track and facilitate closure of key opportunities Territory Planning: Develop a territory plan to address targeted vertical opportunities and grow NCR’ s complete product offeringManage key relationshipswith NCR Direct Account Managers, Product Managers to effectively facilitate the identification, management and closure of various sales opportunities. Execute and contributeto the development of channel sales programs Act as conduit back to NCRof information relating to competition, industry changes, program needs or changes, product input and general business health. Effectively utilize resourcessuch as Territory Account Managers, Center of Expertise Staff and other internal support organizations to provide appropriate and timely support to our customers Is proficient in products, services, policy and programs and can effectively communicate such to our channel partners and customers. Prudently manages expensesin accordance to stated guidelines and established budgets. Evaluates, dispenses and follows up with leads provided to Resellers. Performs other duties as assigned.


  • Bachelor’s degree in Business, Marketing, Engineering, Finance. (MBA a plus)

  • 5 -8 years of experience in product marketing, technical sales, business development or channel or alliance management roles, preferable within the ATM industry.

  • Track record of consistently exceeding targets

  • Demonstrated expertise in creating, executing and driving solution selling and product marketing for a technical product

  • Proven ability to analyze and take action on marketing programs, joint value propositions and business plans for strategic partners

  • Strong business acumen, negotiation abilities and experience in building a partner-based business

  • Strong business planning, account management and consultation skills

  • Excellent team player. Willing to take leadership role in driving initiatives, working across organizations and structuring new approaches to new opportunities.

  • Cross-functional influence, relationship building, and project management skills for a broad range of constituencies, including partners, national accounts team, marketing and technical management. EEO Statement
    Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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Title: Channel Account Manager - Retail

Location: United States

Requisition ID: 0069238_P0230838