NCR Business Operations Leader - Managed Services in United States
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.
Title: Business Operations Leader – Managed Services Division: Services Location: Atlanta, GHQ
Supports: Managed Services Team – focus on Sales Ops and Customer Intelligence Reports To: Global Vice President and General Manager Number of Direct Reports: 7-10
This is an opportunity to join a dynamic and transformative company focused on driving Managed Services Growth.
As the Business Operations Leader, you will help build a robust business management system that supports our product management, sales and customer intelligence teams. You will be an integral part of a global sales team that needs your drive and initiative to take us to new levels of revenue growth.
You will help enable this by leading a team to build crisp sales dashboards/reports, developing targeted customer intelligence, capturing efficiency gains for the salesforce, and by always pulling out insight to target key challenges and opportunities. Further detail below:
Build a high-performing team of professionals that drive results *
Your first task will be to consolidate the sales ops and support functions that currently sit in industry verticals to support the broader MS function
o Evaluate current team gaps o Determine additional staffing needs to drive desired outcomes
* Drive business operations excellence to guide decision making *
Partner with Sales leaders to execute sales strategy for growth through improvements in operational cadence and productivity for the Managed Services teams
Improve the operational systems, processes and policies in support of the industries and regions specifically, support better management reporting, information flow and management, business process and organizational planning/coverage modeling on Sales out v’s Sales in model
Accountable to drive activities around the MS business management system (process and tools)Develop customer intelligence engine to increase customer conversion rates Drive operational cadence on funnel management business metrics through SFDC – Sales out Review current support model in Serbia & optimize across industries and functions Work with MS sales on coverage & quota planning Support and provide the financial analysis and tools to provide business insights and recommendations to achieve business goals that enable cohesive strategic growth oriented decisions in partnership with CFO
- What about the team you’ll be working with? *
As part of the Managed Services Leadership team, you will work directly with the people who will be driving our growth in managed services. You will also be working closely with the other global support teams who support our global sales force.
Our work environment is fun, fast paced, and challenging. We seek the development of everyone on our team, and we enable individuals to thrive. We do not emphasize hierarchy; everyone is asked and expected to voice his/her opinion. We seek to be a team through-and-through, regardless of what part of the world we sit in.
Education and experience requirements *
The ideal candidate will love developing and sustaining process excellence, interacting with the sales force, and engaging on strategy for our customers
Self-starter with passion for launching new systems & processes
Detail orientation required to fact-check own and others’ work
Confidence to engage with salesforce and challenge team members when needed
Must have demonstrated the ability to build a business management system focused on driving sales growth
Bachelor’s degree required. Masters preferred
10 years experience working in similar roles
Strong data/quantitative computer experience (e.g., excel, SQL, MS Access, Tableau)
Reporting/dashboard experience (or strong interest)
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, Telecom &Technology, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR ( www.ncr.com ) is headquartered in Duluth, Georgia.
NCR Values *
Respect for Others— We base our working relationships upon trust and respect. To be successful, we team globally across boundaries, valuing individual differences. We communicate openly and candidly with each other and extend our team spirit to partners, customers, and the communities in which we live and work.
Customer Dedication— We are dedicated to serving customers by leading our industry in understanding and anticipating customer needs. We create long-term customer relationships by consistently delivering quality, innovation and value that meet or exceed expectations.
Highest Standards of Integrity— We are honest and ethical in all our business dealings. We keep our commitments and admit our mistakes. We know our company’s reputation is built upon our conduct. We make the NCR name worthy of trust.
Commitment to Excellence— We are committed to uncompromising excellence. We set ever-higher quality standards and work together to continuously improve. We embrace creativity, encourage a growth-oriented culture, and apply innovation in our processes, ideas, products and services--to achieve best-in-class performance.
Accountability for Success — We take personal ownership for the success of our company. We are accountable for the resources entrusted to us. We perceive profit as the means to fuel new solutions for our customers, create opportunities for each other, and reward the financial trust of our shareowners, while applying all of our Shared Values.
EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited re sumes.
Job Customer Svcs/Support Services
Title: Business Operations Leader - Managed Services
Location: United States
Requisition ID: 0068030_P0226829