NCR Business Operations Analyst in United States

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.

The Business Operations Analyst will a) become an expert on, and further develop, the processes and tools used to perform hardware funnel forecast for meeting sales demand, and b) own/manage the Small Business instance of QLIK, a web-based BI tool used to track and analyze business performance.

The current toolset includes cloud based tools like QLIK, Salesforce.com and Zuora, as well as internal supply chain and ERP systems.

The successful candidate will have a diverse set of responsibilities. Under minimal direction, the individual will be responsible for the functions below and will play an important role in driving overall operational business process changes to support growth, efficiency, and quality.

ESSENTIAL FUNCTIONS:

  • Business Operations’ owner for Small Business forecasting / sales funnel - all sales channels (inside, direct, partner) across 4-6 countries o Team with the finance analyst to define, develop, and manage forecast policies, reports and cadence for review/visibility to sales funnel + Manage opportunity forecast data and tracking

    + Gather information about qualified opportunities from sales leaders + Input opportunities into Salesforce.com, including: # Rollout timeframes (by month) for each opportunity # Key products and quantities # Opportunity values # Opportunity status + Review / Change on a weekly basis
  • Provide weekly lead and opportunity management reporting and analyses by sales channel by o Conversion ratios

    o Win ratios

    o Trending

    o Lead quantities needed to achieve future sales commitments + Achievement against targets o Top large opportunities

    o Closed, lost, won

    o Weekly sales management presentations

  • Translate lead / opportunity data to product forecasts by geo o Hardware SKU’s + For purposes of supply chain procurement and fulfillment

    + Review with Supply Chain / Fulfillment manager + Provide monthly to suppliers, 3PL; team with them on monthly supply plan

    o Core SaaS subscriptions

  • Provide ownership and management of the QLIK BI tool. o Manage existing configuration of dashboards and reports

    o Define requirements for new dashboards and reports

    o Proactively provide data analyses, including help standardize operational KPI’s

    o Become technically proficient at managing configuration details and data flows

    o Work with IT team and external consulting group on delivering new data sets and outputs when complex enough to engage these resources

  • Other operational assignments as warranted

    BASIC QUALIFICATIONS:

  • 2-5 years of analyst experience (preferably tech in tech related company)

  • Bachelors degree

  • Proficient with Salesforce.com leads, opportunities, and reporting

  • BI tools experience (QLIK preferred; Tableau and others would provide a baseline)

  • Proven analytical and problem solving skills

  • Proven reporting skills (Salesforce.com reporting, Excel)

  • Self-directed, self-starter

  • Able to work on multiple projects simultaneously

  • Strong business process skills

  • Strong business acumen and polished presence

  • Team player

    PREFERRED QUALIFICATIONS:

  • Sales support experience

  • Sales forecasting experience

EEO Statement:

Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies:

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Customer Svcs/Support Services

Title: Business Operations Analyst

Location: United States

Requisition ID: 0066787_P0225374