NCR Walmart Agent L2 in Serbia
TITLE: Walmart Agent Level 2 LOCATION: Belgrade GRADE: 8
About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
• Serve as the single point of contact for NCR technicians over the phone as well as the customer when required • Dealing with hardware, networking and application support and issues reported to the helpdesk via the remedy system / email escalations / phone calls • Take ownership and responsibility of an issue from start through to a successful resolution • Escalate issues and involve NOC / FS and other vendors wherever required in order to resolve issues as quickly as possible • Foster a team work environment in order to create a synergistic and efficient team • Work well in a fast paced environment with deadlines • Investigate and document incident root cause and resolution • Update remedy tickets, escalation emails, work orders with any and all needed information • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures • Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas • Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices and procedures
• Good IT background • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. • Ability to utilize the applications for support, reporting and documentation. • Excellent oral and written communication skills. • Ability to provide technical support over the phone; good phone skills, professional demeanor • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. • Creativity. Ability to think around problems and come up with creative solutions is helpful. • Ability to work with or without direct supervision.
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Customer Care Center
Title: Walmart Agent L2
Requisition ID: 0072838_P0061332