NCR NOC Specialist L2 in Serbia
TITLE: NOC Specialist L2 LOCATION: Belgrade, Serbia
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 180 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Position provides the second and first level of remote monitoring and management to growing base of global customers’ network equipment and IT systems; Responsibilities include resolution of complex customer issues and requests in a manner that will result in the achievement of customer Service Level Agreements (SLA’s) and customer satisfaction.
The list below outlines the main tasks that the specialist performs but is not limited to:
• Remote pro-active and re-active management of complex network and IT infrastructures. Performing daily activities to secure the availability of the Customer network and IT infrastructure. • Performing advanced diagnosis and troubleshooting while proactively notifying customers of all problems within SLA guidelines; Remotely resolving incidents within their capability; Responsible to escalate issues to third parties and higher technical and managerial support in accordance with expected service levels • Responsible for Problem management process which involves root cause analysis (RCA); Proactively detects and prevents future problems/incidents; • Responsible for maintaining and developing Known Solutions to Known Problems and other team’s knowledge databases; Trains new employees • Responsible to fulfill customer requests in accordance to established, standardized Change management processes and procedures; • Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer
Education and experience requirements
• CCNA level or equivalent networking background • Relevant work experience 3 year • C1 (written and verbal), with good understanding of technical German • Very good Knowledge of remote support technologies and strategies • Proven background in supporting multiple IT products and technologies • Proven experience with IT Troubleshooting processes and procedures • Good interpersonal skills • Good verbal and written communication skills
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Customer Care Center
Title: NOC Specialist L2
Requisition ID: 0068619_P0225107