NCR Cloud Applications Implementation Specialist in Serbia
TITLE: Cloud Applications Implementation Specialist LOCATION: Belgrade, Serbia
About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
The Implementation Specialist position entails helping customers in the hospitality/restaurant industry onboard/setup Hosted Solutions (software services) they purchased (Gift Card program, Loyalty program, etc.). The Implementation Specialist is the bridge between the Sales and Support teams and acts as the customer’s main point of contact until they have successfully setup and started using the software services they signed up for. Each Implementation Specialist is given their own territory of accounts to manage. Daily duties include managing emails from customer’s/sales reps/support, sending welcome emails, one-on-one trainings via phone/Webex, handling customer questions, handling issues and knowing escalation paths. Desired qualities – self-starter, fast-paced, computer knowledge, familiar with Outlook/Excel, able to multi-task, restaurant/hospitality industry experience, customer service experience.
• Interfaces with Sales teams/vendors or customers regarding basic sales metrics/ analyses and reports from NCR Sales / Vendors reporting tools; Interfaces with customers regarding the installation/product delivery activity and ensure that installation/delivery is completed to the customer’s satisfaction • Interfaces with NCR IT organizations to complete detailed business, Processes & technical requirements • Provides customer-facing sales support through the implementation process. • Responsible for providing and analyzing install metric data to customer and internal organizations; Responsible for working with internal organizations to resolve issues, including customer • Successfully manages installation activities in more complex environment, defined by customer, project term, scope, and risk • Supplements the training customers on how to use NCR systems, • Position works with sales, sales support, IT and the customer to gather implementation requirements • Coordinating and creating necessary tickets to complete the installations • Deliver installations assigned to individual contributors • Complete the defined check list per product • Communicate to customer and hand off to Account Management when implementation is completed • Upsell Professional services when necessary
Other job related duties as assigned.
Formal education level: • Bachelor’s Degree or equivalent work experience preferred
Experience: • Experience managing small to medium sized projects and/or implementations • Two years of post-sale implementation experience or exposure to said processes preferred • Established history in restaurant operations, franchise sales and/or in a POS vendor environment preferred
Specific skills & proficiency level: • Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise • Balanced ability to dive into details and think strategically. • Ability to respond in a crisis • General computer skills required; Microsoft Word/Excel proficiency • Ability to get up to speed quickly with proprietary applications and emerging technology • Strong interpersonal skills at all levels to include internal and external communications. • Excellent ability to work cross-functionally through different areas of the organization. • Technology and implementation experience a plus.
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Customer Svcs/Support Services
Title: Cloud Applications Implementation Specialist
Requisition ID: 0067765_P0226524