NCR Product Operations Director - APAC in Singapore
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.
Job Title: Product Operations Director - APAC
KEY AREAS OF RESPONSIBILITY Responsible for the customer experience from receipt of an order through the fulfillment process. Drive performance in critical KPI’s including On-Time In Full (OTIF), as sold vs. as delivered margin and execution of field deployment. Seek out and support sales and marketing opportunities Implement policies, procedures and best practices for operations. Audit and troubleshoot for operational weaknesses. Build and implement location specific action plans for improvement where needed. Assist with new market launches within specified region. Build strong relationships with customer leadership, NCR Sales & Account teams, NCR’s manufacturing & supply chain leadership, escalating issues to senior/executive management as necessary. Review and monitor sales and service performance against plan to identify gaps, issues and best practices; develop and implement action plans to close the gaps and resolve the issues. Monitor and analyze key metrics, customer feedback Support, build and sustain a diverse team of talent who successfully and consistently deliver on performance objectives Plans and directs the operation of the assigned accounts in support the Key Performance Indicators Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
POSITION CORE COMPETENCIES Building Organizational Talent (diversity) Business Acumen Customer Focus Establishing Strategic Direction Cultivating Networks & Partnerships Compelling Communication Skills Emotional Intelligence Essentials Leading Change Coaching & Developing Others Driving Innovation Driving Execution Energizing the Organization Sharing Responsibility Personal Growth Orientation Authenticity Operational Decision Making
BASIC REQUIREMENTS & EXPERIENCE
A dynamic leader who sets a high bar and inspires others to reach it.
A true operations guru with proven success in multi-location operations.
10 years of experience in Operations leadership.
A strong leader with impeccable organizational, strategic, analytical and project management skills.
A solid communicator with exceptional interpersonal skills and a proven ability to motivate, mentor, and influence others.
Bachelor’s Degree in technical discipline such as engineering. Master’s Degree preferred.
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Supply Chain Management
Title: Product Operations Director - APAC
Requisition ID: 0069678_P0229060