NCR Technical Consultant in Peru
TITLE: PS Consultant LOCATION: Lima, Peru GRADE: 11
About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Atlanta, Georgia.
POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:
This position includes working in a complex technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership.
• Offer input and gain knowledge as a subject matter expert on products, systems, and services • Knowledgeable across the related LOB product range including all solution(s) currently released and supported • Knowledgeable on assigned solution(s) to SME level and assists others with investigations • Knowledgeable on 3rd party products used within customer solutions • Mentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective role • Prepare and deliver training on products and systems, as appropriate • Prepare various technical documents on technologies, customer environments, products and systems • Provide advice to engineering on new product designs • Input and guidance to engineering on potential resolution of product defects • Input and guidance to engineering on issues encountered during engineering field trial • Design corrective action(s) to resolve product or system problems with no known solutions. • Gather and analyze information, formulate and test hypothesis • Identify, design, develop and validate solution • Ability to research problems with no known solutions and design solutions for identified problems • Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate; whilst maintaining ownership of the incident • Ability to manage multiple issues of differing stages of investigation and priority without assistance. • Work with product developers to assess and create product alterations and contribute to long term solutions • Actively participate in making the team a success by achieving the team objectives • Adherence to GS2 SLA Guidelines & RWG Target • Knowledge metrics and knowledge code compliance as per department objectives • Proper usage of incident tracking tool (as per incident working guidelines) • Productivity (as per cascaded objectives)
• Bachelor's degree
• 5 years of experience in developement and coordination of project in Hardware
• Experience in finance industry will be an advantage
• Advanced knowledge of English language
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Professional Services
Title: Technical Consultant
Requisition ID: 0064646_P0071356