NCR Transition Manager/Project Manager in Pakistan
Title : Transition Manager/ Project Manager Location : Pakistan Grade : 9
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
Position Summary & Key Areas of Responsibility
Takes ownership and drives each assigned project to a successful completion
Assess and monitors project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction
Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction.
Maintains a strong client relationship while working with appropriate DI and third party vendor representatives from project kickoff to go Live date.
Demonstrates effective leadership and project management skills
Continually works to expand individual and department-wide project management expertise
Provides support, establishes relationship and project management expertise for client during the implementation phase, as well as first tier escalation point for internal resources working on the project.
Perform Lessons Learned at post implementation on all conversions projects
Manage concurrent complex and sophisticated clients Projects
Act as business analyst and manage system integration to aid in the conversion to the NCR/DI digital platform
Drive the documentation and proactive communication of Project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and Project alignment and the timely resolution of issues, risks and roadblocks.
Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer’s needs and accurately represent the voice and perspective of the financial institutional customer within NCR/DI.
Skillfully generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations
Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
Adheres to all company, departmental and project policies and procedures
Serves as coach and mentor to Project Managers within Implementation Services
Develop innovative solutions to problems and processes
Be able to support conversion projects during non-business hours or weekends.
Constructing and leading Transition team to:
Design solutions for advanced Managed Services opportunities
Provide the necessary technical and service delivery capabilities to effectively manage the engagement
Ensure the various phases of Transition are carried out (both within the Customer and within the proposed NCR Delivery organisation)
Transition operations from the customer to NCR operations
Completion upon sign off from the ESM
Providing consultancy services to prospective and existing Managed Services customers along with NCR sales teams
Providing recommendations to senior NCR Management on NCR’s internal service delivery scope and performance
Assisting with information and knowledge to maintain service related documentation and gathering/sharing knowledge within the Global Transition Team
Identifying risks and issues, initiating mitigation strategies and taking corrective action as appropriate
Managing the Program’s budget, tracking and monitoring costs, and ensuring that the profitability targets are met;
Reporting internally at all levels within NCR, and with customers;
Ensuring high customer satisfaction ratings .
Experience in setting up and running a PMO
Self service Solution Experience
Strong Networking and communication Knowledge
In-depth knowledge of at least three of the following Managed Services capabilities and very good knowledge of the rest of them
Proven record (minimum 5 years) of managing complex IT infrastructure projects in sales, project management
Excellent understanding of operational service delivery key performance indicators within the Financial and Retail industries
Expert knowledge of the following NCR Business Construct Services and Managed Services capabilities
Help Desk Services Management Asset Management Network management System Management IMAC Planning & Design Security Cash Management Deployment Site Assessment Site Prep ATM Management Cash Management Currency Management Procurement/Supply Moves/Adds/Changes S/W Migration & Imp. Hardware Maintenance Software Maintenance & Sup. Warehouse Management
Excellent understanding of outsourcing and outtasking concepts, especially legal and financial aspects
General Financial skills and understanding (including leasing)
Strong program management knowledge and experience, including group facilitation and team building skills
Educated to degree level, with post-graduate business qualification, or a minimum of 5 years experience.
Experience of managing third party suppliers
BS in related discipline with post graduate business qualification
Advanced Project Management training
Master’s certificate or Degree in Project Management or related field recommended
Project Management Professional (PMP) Certification (preferred)
Excellent communication and presentation skills
Commercial awareness/experience and technical IT knowledge
Ability to think conceptually and to design practical, cost-effective solutions
Team player – ability to lead solution design teams and work with many parts of the NCR organisation
Self-motivated, creative, flexible
Spoken and Written Fluency in English.
Approximate Travel: 40%
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment .
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any * fees or *charges associated * with *unsolicited resumes .
Job Customer Svcs/Support Services
Title: Transition Manager/Project Manager
Requisition ID: 0068407_P0227547