NCR Delivery Coordinator in Mexico
TITLE: Implementation Coordinator LOCATION: Mexico city
About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Atlanta, Georgia.
POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:
• Provides customer-facing sales support through the Sales Process and contract lifecycle management. • Manage a virtual team that is created for a short time to address problems with current customers • Provides in-depth knowledge of sales support function and project manage similar experts and other disciples to reach solutions • Responsible for serving as the single point of contact for a Customer; Takes leadership role with the customer in defining project scope, expectation setting and issue resolution • Use project management skills in all facets of work • Recognizes requirements and opportunities related to Change Control, follows up and pursues • 10 – 40 % travel in customer facing role/ project oriented assignments • Performs account Data Collection and is capable of analyzing same • Develops list of viable targets based on validation techniques and pre-sale engagement with inside and field sales associates • Train customers on how to use NCR systems, develops documentation and may travel to customer sites to present and demonstrate the toolset • Position has global responsibilities and is required to work across multiple functions including IT, • Operations, Sales Support and Sales; Implements global processes for revenue global recognition policy • Project managing and the on-boarding of customers onto NCR’s systems • Qualified candidates should have experience working with B2B eCommerce websites • Non-technical administration and trouble shooting of the NCR systems is necessary • Position works with sales, sales support, IT and the customer to gather implementation requirements • Position will be required to document business processes and requirements in order to implement the most effective solution for the customer • Supports special handling billing functions
• Bachelor’s Degree • 2-5 years of related experience • Experience with MS Office tools such as Excel and PowerPoint • Experience with Search Engine Optimization, Google Analytics / Google Web Tools and eMarketing • Experience managing small to medium sized projects and/or implementations
• Experience working directly with customers and end users
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Customer Svcs/Support Services
Title: Delivery Coordinator
Requisition ID: 0063839_P0223819