NCR Account Support Analyst in China

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. Business Assurance, ensure the achievement of business target of managed account. Build up and maintain customer relationship Ensures timely decisions on open issues, escalates if necessary. Decides on and allocates Service/project resoursces (internal and external) Monitors service risks and initiates corrective/mitigation actions as needed Regular service quality review and reporting Business operation service delivery related. Working with virtual team members to ensure business operation running smoothly. Ensures the achievement of the project targets in agreed quality within agreed scope, budgets and timelines Leads and co-ordinates the project team per project governance as designed EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

Account Support Manager– IT Service

Location: Shanghai

Job Description :

  • Business Assurance, ensure the achievement of business target of managed account.

  • Build up and maintain customer relationship

  • Ensures timely decisions on open issues, escalates if necessary. Decides on and allocates Service/project resources (internal and external)

  • Monitors service risks and initiates corrective/mitigation actions as needed

  • Regular service quality review and reporting

  • Business operation service delivery related. Working with virtual team members to ensure business operation running smoothly.

  • Ensures the achievement of the project targets in agreed quality within agreed scope, budgets and timelines

  • Leads and co-ordinates the project team per project governance as designed

    Qualifications :

  • 3 years IT service management/project management experience and/or PMP certified is required

  • Ability to handle multiple tasks, responsibilities and timelines at the same time

  • Excellent written and oral skills (Chinese and English); good negotiations skills

  • Strong problem-solving and detailed oriented

  • Energetic, creative, and with good analytical abilities

  • Good leadership skills and ability to work with multiple teams (including those teams oversea)

  • Technical background on ICT/network service is preferred.

    Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their fu ll potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
    Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Customer Svcs/Support Services

Title: Account Support Analyst

Location: China

Requisition ID: 0067257_P-0003529