NCR Customer Care Center Supervisor I (Buenos Aires, Argentina) in Argentina

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.

TITLE: Customer Care Center Supervisor I LOCATION: Buenos Aires - Argentina GRADE: 10

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: * Position is responsible for managing the day to day operations of Cash Services, Currency Management and Electronic Lock Management, which includes anticipating and understanding customer needs and having an appreciation and understanding of the role of NCR in the global marketplace; Adapts global processes to meet local requirements * Analyzes support operations to identify process improvement opportunities based on key metrics, account reviews, and customer feedback * Develops and maintains an extensive network of relationships with customers, peers, and colleagues in order to identify opportunities, gather marketing information, answer questions, and seek input to problems with a view to sustaining a competitive advantage * Maintains a heightened sense of urgency in reactive support situations, and demonstrated proactive response in the management of all problems, escalations, and customer notifications until issues are resolved * Operationally responsible for seeing that the organization is properly staffed, providing delivery of services according to agreed-upon SLA's * Manage the organization within the financial requirements established * Responsible for performance measurements and performance tracking of service providers; * Able to guide an individual team, or group toward a desired result

BASIC QUALIFICATIONS:

  • Bachelor’s Degree
  • 5 year’s related experience
  • Experienced in managing customer relationships
  • Ability to manage both a technical and non-technical workforce
  • Excellent leadership skills
  • Able to analyze opportunities and implement profitable new business; Able to evaluate and recommend tools to drive all customer activities profitably; Recognizes strategic opportunities and high pay-off activities that lead to success
  • Conveys a sense of urgency and drives issues to closure
  • Strong oral, written and visual communication skills
  • Ability to attract, develop and lead a team of skilled professional staff members;
  • Sets high standards for individual, team, and organization performance

EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Customer Care Center

Title: Customer Care Center Supervisor I (Buenos Aires, Argentina)

Location: Argentina

Requisition ID: 0067427_P0226175