NCR Project/Program Manager in Phoenix, Arizona
TITLE: Project/Program Manager LOCATION: Arizona, Virtual
About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Atlanta, Georgia, USA.
The Transition Manager co-ordinates the activities of the Transition team members assigned to him or her during the transition period. Responsibilities include financial, Customer Relationship management, Personnel Management and Project Management for complex services engagements. Typically, such Transition engagements will involve the packaging of a number of different IT Infrastructure Services consisting of Help Desk, IMAC, Break/Fix, Asset Management, Cash Management, etc. The Transition Manager constructs and leads a multi-disciplinary team comprising of Project Managers and Subject Matter Experts (SME) to architect and design a solution that meets the customer’s business objectives, and then deliver this final solution design to an operational steady state insuring profitably and success for NCR's Service Management Office (SMO). The Transition Manager operates from the Engagement phase through due diligence and transition phases until the final solution design is delivered and hand over to the Executive Service Manager who will own the engagement through the conclusion of the contract. Has in-depth knowledge of the IT Infrastructure environment, together with the necessary experience to consult at the highest levels of a Client’s IT organisation. The Transition manager oversees global projects that are based in his/her regional as defined by the contract with the customer (usually the country where the corporate headquarters are located).
KEY AREAS OF RESPONSIBILITY:
• Constructing and leading Transition team to: Design solutions for advanced Managed Services opportunities Provide the necessary technical and service delivery capabilities to effectively manage the engagement Ensure the various phases of Transition are carried out (both within the Customer and within the proposed NCR Delivery organisation) Transition operations from the customer to NCR operations Completion upon sign off from the ESM • Providing consultancy services to prospective and existing Managed Services customers • Providing recommendations to senior NCR Management on NCR’s internal service delivery scope and performance • Assisting with information and knowledge to maintain service related documentation and gathering/sharing knowledge. • Identifying risks and issues, initiating mitigation strategies and taking corrective action as appropriate • Managing the Program’s budget, tracking and monitoring costs, and ensuring that the profitability targets are met; • Reporting internally at all levels within NCR, and with customers; • Ensuring high customer satisfaction ratings.
• Advanced Project Management training required • Degree in related discipline with post graduate business qualification preferred or equivalent professional experience • Master’s certificate or Degree in Project Management or related field recommended preferred • Project Management Professional (PMP) Certification • In-depth knowledge of at least three of the following Management Services capabilities and very good knowledge of the rest of them: Services Management, Helpdesk, Network Management, System Management, Asset Management, IMAC, Field Services, Cash Management • Proven record (minimum 5 years) of managing complex IT infrastructure projects in sales, project management • Excellent understanding of operational service delivery key performance indicators • Experience in setting up and running a SMO • Expert knowledge of the following NCR ITIS Business Construct Services and Managed Services capabilities • Excellent understanding of outsourcing and out tasking concepts, especially legal and financial aspects • General Financial skills and understanding (including leasing) • Strong program management knowledge and experience, including group facilitation and team building skills • Experience of managing third party suppliers • Ability to think conceptually and to design practical, cost-effective solutions • Team player – ability to lead solution design teams and work with many parts of the NCR organization • Commercial awareness/experience and technical IT knowledge
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
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Job Customer Svcs/Support Services
Title: Project/Program Manager
Requisition ID: 0067395_P0226182