NCR L3 SW Support engineer in Kuala Lumpur, Malaysia

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.

_Application Support_ NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the world's first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology.

Our NCR self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail. The extensive NCR solutions portfolio also serves the travel, healthcare, food and hospitality, entertainment and gaming, and government and public sector industries. Recognizing that more consumers favor self-service as part of their everyday lives, NCR has taken the lead in offering the "anywhere, anytime" convenience that today's consumer's demand.

_ _

_POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY_

Production Support

  • Provide 3rd level technical software application support and resolve customer cases
  • Diagnose and solve technical issues at 3rd level and where needed, escalate to internal development teams or external vendors as required
  • Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization including availability to perform on-call (after hours) shifts
  • Detect, investigate, recreate and raise defects. Track defects through internal systems and turn around fixes for Production issues, set up environment to reproduce issues and test potential workarounds, develop ad-hoc solutions (e.g. scripts) to address issues as workarounds
  • Configuration and Development
  • Develop adhoc solutions (e.g. scripts) to address issues as workarounds
  • Create, update and validate configuration of RPOS systems
  • Customise and create new monitors, alerts and tasks to proactively monitor the environment
  • Communicate customer needs and wishes to Development and Engineering staff
  • Help customers solve technical issues by providing solutions
  • Provide troubleshooting and verify configuration stability
  • Customer Management and Training
  • Work closely with other Systems Analysts, Developers, Testers and Project Managers to improve customer satisfaction
  • Ensure knowledge transfer via documentation and hands on training to other teams including 1st and 2nd level teams.
  • Desired Skills and Experience
  • May travel (0-15%).

_ _

_BASIC QUALIFICATIONS_

  • 2 years of related experience
  • Strong technical background
  • writing SQL queries
  • Strong customer facing and communication (written and verbal) skills
  • The ability to work with remote teams including after hours and weekends where required
  • Previous experience in software Support (Mandatory) and providing support to the Retail industry (highly desirable)
  • Self-time management
  • Responsible
  • Independent
  • Quick and self learner
  • Team player

_PREFERRED QUALIFICATIONS\SKILLS_

  • Bachelor's Degree in a related discipline preferred
  • Experience working in a managed or outsourced environment
  • Previous experience working with retail software systems (POS) Microsoft .NET Framework
  • System Analysis: Event logs, Logging
  • SQL (strong), XML, TCP/IP
  • Scripting: batch, VB The successful applicant will bring energy and enthusiasm in to a team environment and work collaboratively to investigate and resolve issues arising in Production systems. They will have impeccable communication skills, strong technical abilities and experience in performing application support with a highly analytical mindset. Must be available to perform on-call (after hours) duties.

EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.

_Application Support_ NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the world's first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology.

Our NCR self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail. The extensive NCR solutions portfolio also serves the travel, healthcare, food and hospitality, entertainment and gaming, and government and public sector industries. Recognizing that more consumers favor self-service as part of their everyday lives, NCR has taken the lead in offering the "anywhere, anytime" convenience that today's consumer's demand.

_ _

_POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY_

Production Support

  • Provide 3rd level technical software application support and resolve customer cases
  • Diagnose and solve technical issues at 3rd level and where needed, escalate to internal development teams or external vendors as required
  • Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization including availability to perform on-call (after hours) shifts
  • Detect, investigate, recreate and raise defects. Track defects through internal systems and turn around fixes for Production issues, set up environment to reproduce issues and test potential workarounds, develop ad-hoc solutions (e.g. scripts) to address issues as workarounds
  • Configuration and Development
  • Develop adhoc solutions (e.g. scripts) to address issues as workarounds
  • Create, update and validate configuration of RPOS systems
  • Customise and create new monitors, alerts and tasks to proactively monitor the environment
  • Communicate customer needs and wishes to Development and Engineering staff
  • Help customers solve technical issues by providing solutions
  • Provide troubleshooting and verify configuration stability
  • Customer Management and Training
  • Work closely with other Systems Analysts, Developers, Testers and Project Managers to improve customer satisfaction
  • Ensure knowledge transfer via documentation and hands on training to other teams including 1st and 2nd level teams.
  • Desired Skills and Experience
  • May travel (0-15%).

_ _

_BASIC QUALIFICATIONS_

  • 2 years of related experience
  • Strong technical background
  • writing SQL queries
  • Strong customer facing and communication (written and verbal) skills
  • The ability to work with remote teams including after hours and weekends where required
  • Previous experience in software Support (Mandatory) and providing support to the Retail industry (highly desirable)
  • Self-time management
  • Responsible
  • Independent
  • Quick and self learner
  • Team player

_PREFERRED QUALIFICATIONS\SKILLS_

  • Bachelor's Degree in a related discipline preferred
  • Experience working in a managed or outsourced environment
  • Previous experience working with retail software systems (POS) Microsoft .NET Framework
  • System Analysis: Event logs, Logging
  • SQL (strong), XML, TCP/IP
  • Scripting: batch, VB The successful applicant will bring energy and enthusiasm in to a team environment and work collaboratively to investigate and resolve issues arising in Production systems. They will have impeccable communication skills, strong technical abilities and experience in performing application support with a highly analytical mindset. Must be available to perform on-call (after hours) duties.

EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Engineering Support

Title: L3 SW Support engineer

Location: Malaysia-Kuala Lumpur

Requisition ID: 0067942_P0226716