NCR Junior Sales Support Analyst in Georgia
Position: Junior Sales Support Analyst Location: Atlanta, GA
Think you know NCR? Think again! We are NCR, the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With our software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
Not only are we the leader in the markets and technology segments we serve, we serve the most exciting and dynamic customers in the world. And we put them at the center of everything we do. Our mission in life is to enable our customers to exceed their goals – from customer satisfaction, to revenue growth, to operational excellence, to profit growth – our solutions cover all of these!
By continually learning about—and pioneering—how the world interacts and transacts, we’re helping companies not only reach their goals, but also change the way all of us shop, eat, travel, bank and connect. Together, we are shaping the future. NCR is headquartered in Atlanta, Georgia, with approximately 30,000 employees and does business in 180 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
The successful candidate will have a diverse set of responsibilities. The individual will be responsible for the essential functions below, having primary responsibilities for a subset of these and assisting the team/peers with others through sales peaks and projects. Over the course of time, the individual will be expected to rotate through all of these areas, thus learning the broad set of fulfillment processes and growing/contributing to the larger team. For example, he/she will initial be focused primarily on order entry and order support processes, then after a period of time and once mastered, shift to invoicing and billing support. This approach provides a great learning and growth path for the candidate to learn all aspects of business operations, while simultaneously building a cohesive team that relies heavily on each other with the ability to cover multiple duties and needs. The role will work with 20 sales personnel and many reselling partners, as well as other teams within the Small Business organization across 3-5 countries.
Order processing based on order submissions from sales
Customer subscription management
Customer invoicing and managing related confidential payment transactions
Customer-initiated order and invoice incidents/requests (investigating, responding, resolving)
Follow-up on collections and disputes, applying payments
Various logistics processes, including shipment tracking, inventory management, coordinating activities with our third party logistics firm
Manage hardware returns and exchanges
Learn/master tools related to all of the above
Drive new ideas and efficiencies into each of the process areas
1-2 years of employment experience, preferably in an operations oriented role
Proven ability to manage details and be process oriented
Proven ability to manage priorities and manage workload accordingly
Able to work on multiple activities / projects simultaneously
Experience dealing directly with customers in a professional manner and setting
Strong business acumen and polished presence
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Customer Svcs/Support Services
Title: Junior Sales Support Analyst
Other Locations: North America-United States-Georgia
Requisition ID: 0070851_P0230795