NCR Customer Engineer Representative II - Des Moines, Iowa in Des Moines, Iowa
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. • TITLE: Customer Engineer Representative II LOCATION: Des Moines IA GRADE: 7
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: • Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction • Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25) • Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support • Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region • Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level • Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary • Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures • Represent NCR in a manner that reflects positively on the image and reputation of the company • Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements • Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modul EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
High School Diploma or GED (though we’d prefer an Associate’s Degree)
Up to three years of related experience (but more than that is always a plus)
A Certification, CompTIA, N Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity
Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000
Knowledge of systems architecture, database management systems, and network and systems management systems
Must be a local candidate (this position is not eligible for paid relocation)
Must be authorized to work in the U.S.
Must have a valid driver's license and driving record that satisfies NCR fleet requirements
Must pass the Company’s background check requirements, including credit check, criminal, driving record, and drug screen
Ability to perform essential functions of the job with or without a reasonable accommodation for a disability or based on religion
Essential functions of this position include prolonged travel with driving up to approximately 8 hours per day, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time
A CE II may be dispatched daily on a call-by-call basis. Also, this position conducts work at customer site(s) and local NCR offices.
Job Customer Engineering
Title: Customer Engineer Representative II - Des Moines, Iowa
Location: Iowa-Des Moines
Requisition ID: 0071207_P0231026