NCR Time & Materials Billing Analyst – French Speaker in Belgrade, Serbia

TITLE:Time & Materials Billing Analyst – French Speaker LOCATION: Belgrade, Serbia GRADE: 8

About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

The Global Entitlements team is focused on resolving issues associated with products for customers – both HW and SW – irrespective of LOB or Region/Country. Our goals are aligned to the 2020 Vision in transforming the company to ensure customer satisfaction by guaranteeing customers are accurately billed and receiving proper coverage for entitled items.

The focus of the group is in three primary areas:

  1. Revenue Assurance – are we billing appropriately, do we need to make adjustments to back and future billings by items
  2. Entitlement Accuracy – assuring all items for a customer are coded properly enhancing customer satisfaction with the overall process
  3. Cost efficiency – identifying key areas of improvement within the sales/implementation/renewals process to reduce errors, thus reducing costs necessary to support the customer

Below are the key areas of responsibility but are not limited to these items.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Review details of an account product ID’s comparing to master agreement, orders completed in relation to T&M processes and governance
  • Versed with internal systems not limited to ERP, CMS, Salesforce, ES, GEMS, Quotebuilder, EDW
  • Has intermediate Microsoft office skills and ability to teach others
  • Capable of writing an executive summary with limited assistance, showcasing the cost or profit associated with the summary
  • Able to coordinate conversations with other departments when necessary, guiding the conversation to a resolution that is viable for all parties
  • Capable of managing 3,000 to 5,000 service request reviews monthly
  • Understands the end to end business process
  • Seeks instruction for continuous improvement to advance developmental growth

BASIC QUALIFICATIONS:

  • Excellent knowledge of English language andFrenchlanguage
  • 1-2 years of related experience
  • Demonstrated proficiencies in Microsoft Office Suite software
  • Possess a high degree of skill in relationship management, and leadership to get issues resolved for the customer
  • Ability to work non-standard business hours as required by projects

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree
  • Ability to drive efficiencies in margin improvement within assigned accounts preferred
  • Proven experience with the sales contract negotiating process preferred

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

_EEO Statement_

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

_Statement to Third Party Agencies_ To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Customer Svcs/Support Services

Title: Time & Materials Billing Analyst – French Speaker

Location: Serbia-Belgrade

Requisition ID: 0067524_P0226292