NCR Project Manager in Belgrade, Serbia
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.
TITLE: Professional Services Project Manager LOCATION: Virtual
The Professional Services Project Manager drives the end-to-end delivery of critical consumer-facing Projects for financial institution clients. The Project Manager acts as guardian of the consumer and financial institution client experience, guiding the implementation of solution from delivery, to go-live and support. The ITM Project Manager will work in close partnership with the cross-functional teams including sales, engineering, operations and support to execute as well as manage client relationships.
The Professional Services Project Manager must have a moderate understanding of financial services including understanding of interfaces, services, and must possess excellent Project management skills.
Job Scope:* Takes ownership and drives each assigned project to a successful completion * Assess and monitors project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction * Manage ITM implementation and deployment schedule * The ability to work virtually with demonstrated ability to facilitate customer and internal meetings by conference calls. * Support projects during client’s time zone and business hours and some limited cases outside business hours (Clients are located in US). * Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction. * Maintains a strong client relationship while working with appropriate third party vendor representatives from project kickoff to go Live date. * Demonstrates effective leadership and project management skills * Provides support, establishes relationship and project management expertise for client during the implementation phase, as well as first tier escalation point for internal resources working on the project. * Perform Lessons Learned at post implementation on all conversions projects * Manage concurrent clients Projects * Drive the documentation and proactive communication of Project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and Project alignment and the timely resolution of issues, risks and roadblocks. * Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer’s needs and accurately represent the voice and perspective of the financial institutional customer within NCR * Skillfully & proactively generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations * Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes. * Adheres to all company, departmental and project policies and procedures * Serves as coach and mentor to Project Managers within Implementation Services * Develop innovative solutions to problems and processes
Qualifications:* BS/BA degree or equivalent experience * Ideally 5 years’ project management and/or other related management experience, including the management of technical projects * Proven cross-function, end to end Project management for new initiatives where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders. * Demonstrated ability to manage technical project * Excellent verbal/written communication and influencing skills as well as effective listening skills * Experience in the use of structured project management methods and tools * PMP Certified * Financial institution experience preferred * Ability to quickly learn basic concepts related to the financial services industry. * Ability to quickly learn new products * Excellent organizational skills.
EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Professional Services
Title: Project Manager
Requisition ID: 0068468_P0227775