NCR Network Center Hardware Operations Specialist - Cisco VISE in Belgrade, Serbia

TITLE: Network Center Hardware Operations Specialist - Cisco VISE LOCATION: Belgrade, Serbia GRADE: 9


About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.


POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

VISE provides broad based technical support to field personnel at large enterprise and service provider customers. Support provided by Cisco VISE engineer is most knowledgeable and experienced about the underlying problem or question and is utilized when efforts to resolve the problem or question by Field technician when using Field technician as “smart hands” for Cisco products support (all technologies) working with end customer. If VISE cannot resolve the inquiry or problem, the inquiry or problem is directed to the appropriate next level support (TAC and/or Engineering, including:

  • Deliver action plans to field support on part replacement activities
  • Carry out action plans to remotely restore network services at customer location
  • Provide technology/product training and intellectual property material as required
  • Able to work on all Cisco product families
  • Created documentation to assist with hardware replacement
  • Provide guidance and leadership to less experienced engineers
  • Provide support on a world-wide basis _ _

BASIC QUALIFICATIONS:


  • Full business proficiency inEnglish
  • Cisco Certification - CCNA Routing and Switching
  • Analytical skills and technical knowledge to solve product and network problems of moderate complexity
  • Knowledge of router, switches, appliance hardware product configurations

PREFERRED REQUIREMENTS:

  • Knowledge of Integrated Service Routers and Multilayer Switches
  • Knowledge of Wan technologies
  • Knowledge of Cisco product licensing
  • Excellent documentation skills for case management and knowledge capture
  • Familiar with UCSM and CIMC
  • Experience with UCS B-Series servers, C-Series servers, Fabric Interconnects, and Fabric Extenders
  • Experience with Cisco NX-OS _ _ _ _ Visit ourcareers sitefor a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

_EEO Statement_

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. _ _ _Statement to Third Party Agencies_ To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees orcharges associated withunsolicited resumes.

Job Customer Care Center

Title: Network Center Hardware Operations Specialist - Cisco VISE

Location: Serbia-Belgrade

Requisition ID: 0068963_P0078245