NCR BI Analyst in Belgrade, Serbia
TITLE: BI Analyst LOCATION: Belgrade, Serbia GRADE: 8
About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Work to analytically support Service Parts and Logistics as well as Field Coordination Services through developing and providing business analysis, reports, and metrics as needed.
KEY AREAS OF RESPONSIBILITY:
Presents and gains agreement for problem isolation, solution creation and implementation plans; Isolates standard problems
Customizes and provides business data for knowledge applications; Prepares standard reports
Analyzes, designs, and develops well-defined methods and procedures for service related activities
Communicates and partners with the Customer Advocate, Field Service Managers, Customer Engineers, Call Center, Help Desk, BCG,, Logistics Management, and team members to gather information required ensuring that missed billing opportunities are captured and entered into various billing systems
Provides additional support efforts to enhance projects, processes, and overall business success including effective communication and cooperation among the area
Generate EDW queries – Business Objects and potentially thru the base table
Troubleshoot databases and analysis
Applies research, information gathering and analysis skills to factual information; Tracks, monitors, and maintains data and information; Identify trends in data
Applies a basic knowledge and understanding of NCR Services, Supply Chain Management and Vendors processes and tools as well as a basic knowledge of the Customer requirements
Required to work with changing priorities
Position involves prolonged periods of PC and telephone usage
Position works in a team environment and interacts with both internal and external customers
Potentially work with the following systems/applications: MS Access, MS Excel, SQL Server, Tableau, Python
Bachelor’s Degree (in business, management, accounting, economics, statistics, information science or similar)
1-3 years of related experience required
Advanced knowledge of MS Excel, MS Access required.
Excellent problem-solving skills
Excellent written and verbal communications skills
- Knowledge of MS SQL, Oracle SQL, Tableau a plus
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Customer Svcs/Support Services
Title: BI Analyst
Requisition ID: 0065981_P0063491