NCR Software Support Engineer II in Atlanta, Georgia

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.

Job Description:

The role involves various areas of scope including:

  • Supporting a customer base ranging from multi-national financial institutes to local community banks
  • Support and ownership of our Interactive Teller hardware solution issues.
  • Provide hardware support and guidance to other organizations within NCR that support the Interactive Solution

The successful candidate should display the following competencies:

Desired Skills and Experience

Technology and Engineering Skills:

  • Ability to start and investigate issues outside of familiar technical areas with minimal assistance

  • Ability to research problems with no known solutions and design solutions for identified problems

  • Ability to understand the engineering processes, principles, methods, and techniques

  • Problem Solving/Decision Making

  • Communications skills (both verbal and written) with the ability to communicate detailed points to relevant audiences

  • English communication, written and oral, must be of a very high standard to support the various regions/countries

  • Additional language skills - Optional

  • Ability to learn about our solution in order to gain the technical acumen and solutions

knowledge to extract and request relevant details as part of investigation

  • Taking lead of the technical direction of investigation with minimal guidance

  • Ability to analyze relevant logs and tracing and extract relevant details and understand the relationship of the details

  • Recreation of issues as required, ensuring vital and relevant details are recorded

  • Required to document investigation details and path clearly and concisely

There will be a requirement to provide cover 7x24 hour on call support and work shifts to cover different time zones which may include occasional Saturdays.

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies:

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Engineering Support

Title: Software Support Engineer II

Location: Georgia-Atlanta

Requisition ID: 0065910_P0224535