NCR PS Consultant I in Atlanta, Georgia
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.
Offer input and gain knowledge as a subject matter expert on products, systems, and services Knowledgeable across the related LOB product range including all solution(s) currently released and supported Knowledgeable on assigned solution(s) to SME level and assists others with investigations Basic knowledge on 3rd party products used within customer solutions Mentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective role Prepare and deliver training on products and systems, as appropriate Prepare various technical documents on technologies, customer environments, products and systems
Design corrective action(s) to resolve product or system problems with no known solutions. Gather and analyse information, formulate and test hypothesis Identify, design, develop and validate solution Ability to research problems with no known solutions and design solutions for identified problems Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate; whilst maintaining ownership of the incident Ability to manage multiple issues of differing stages of investigation and priority without assistance. Work with product developers to assess and create product alterations and contribute to long term solutions
Actively participate in making the team a success by achieving the team objectives Actively participate in making the team a success by achieving the team objectives Adherence to GS2 SLA Guidelines & RWG Target Knowledge metrics and knowledge code compliance as per department objectives Proper usage of incident tracking tool (as per incident working guidelines) Productivity (as per cascaded objectives) Accurate and prompt time logging (direct and indirect) Work all incidents diligently to ensure customer satisfaction targets are achieved
Enhance customer service by dealing with all incidents professionally and adhering to GS2 SLA Enhance customer service by dealing with all incidents professionally and adhering to GS2 SLA Ensure customers are kept updated with current status of investigation as per SLA guidelines Maintain ownership of incident at all times Customer escalation management
EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Prior relevant experience in a financial institution preferred
Job Engineering Support
Title: PS Consultant I
Location: United States
Other Locations: North America-United States-Georgia-Atlanta
Requisition ID: 0067581_P-0000435