NCR Point-of-Sale Payments Engineer in Atlanta, Georgia
About NCR Corporation*
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s Assisted and Self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Atlanta, Georgia.
About NCR Payments NCR Payments is a completely secure payment solution delivering uncompromising data protection and future innovation readiness. It is the ideal answer to the rising risk of electronic transaction-related fraud and payment data security breaches. Implemented as a SaaS (Software-as-a-Service) solution, Connected Payments offers a secure payment route and ensures complete data and transmission protection, from PIN pad to payment processor. Our Payments solutions allows retailers to easily comply with evolving payment regulations and standards, such as PCI DSS (Payment Card Industry Data Security Standard) and EMV (Europay, MasterCard and Visa), and offers them the freedom to work with any payment processor and peripheral vendor. Connected Payments ultimately provides retailers with the innovation-ready architecture, reliability and centralized management they need to prepare for a future of new payment options that improve shopper experience. Check us out!http://www.ncr.com/retail/department-specialty-retail/payment/connected-payments
The Opportunity As a/Point-of-Sale Payments Engineer/you will work closely with our client product scrum teams & maintenance engineering teams to create, validate, publish and support the payment terminal packages required to drive the pin pads. You will perform these activities leveraging the 3rdparty payment terminal provider tools as well as tools built in-house. The objective being a fully functional terminal, successfully connecting to our payments clients, powering secure transactions through our Connected Payments gateway. Primary Duties & Responsibilities: * Collect data from the available resources, perform initial investigation, and analyze information to determine root cause. * Work directly with product & solutions management to determine download package requirements for desired functionality and/or resolving functional issues. * Work with customers to assist with device/POS/middleware integration. * Provide regular updates to clients as per the Run Book. * Communicate issue resolution with clients upon completion of trouble ticket. * Research and responds to client inquiries * Demonstrate strong analytical and problem-solving skills * Work on issues reported after hours. * Expertise in all phases of systems analysis, software development process and/or functional engineering principles. * Continue to work on existing tickets as per the Support Policies and Procedures Guide. * Prepare and maintain various forms of documentation to build knowledgebase and track performance.
Required Skills and Experience: * 5-8 years of experience in software 5 years supporting clients on a technical help desk, preferably on payment processing applications. * Proficient in Windows family Operating Systems, Linux commands and Operating Systems. * Proficient in setting up test environments using Collis and ICC EMV testing tools * Proficient in setting up test environments with simulators and one or more of the required payment terminal provider (3rdparty tools) * Proficient in maintaining Support documentation and Customer Information Repository (CIR) * Knowledge EMV Payment transaction flow, CTLS EMV and US Quick Chip. * Knowledge of payment device applications, utilities, APIs and SDK * Effective communication and organizational skills Problem solving and analytical skills * Strong work ethic and ability to multi-task * Experience with network management, POS terminal, POS peripheral & EFT terminal setup * Understanding of retail grocery, PCR and/or Hospitality business processes and analysis
Specialization in_at least one of the_following manufacturer families, platforms, tools & SDKs:
- Devices:isc250, isc480, Lane Series
- Tools:LLT - manual load software, TeliumFormBuilder.exe (Screen Creation Tool), TeliumPackagingTool.exe (Screen Packager into .tgz file)
- Devices:L5200, L5300, Luxe Series
- Tools:Equinox FormBuilder (Form Builder Tool), Equinox SimPOS (POS Simulator), Equinox FPE Loader
EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences regarding race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Software Engineering
Title: Point-of-Sale Payments Engineer
Requisition ID: 0069021_P0228377