NCR Fulfillment Specialist in Atlanta, Georgia
About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
The operations analyst oversees the “order to cash” process for the hospitality industry, working with the cross-functional teams to turn order requests into delivered systems to our client’s sites. This is a communication intensive role that requires a high level of multitasking and the ability to work with multiple teams across an array of different disciplines.
Serve as a liaison for the Sales Account Teams related to all customer orders.
Schedules orders considering forecasted, material availability, and plant capacity. Coordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date.
Maintain accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery.
Provide Promise Dates to reflect the supplier committed ship date as needed.
Expedite with Buyers to address supply and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer sales order.
Accountable for Revenue Alignment and Management. Ensures all order lines are invoice eligible in line with revenue recognition targets by providing updates to management on potential risk or issues
Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings, as necessary.
Works on a diverse scope, which requires analysis within general defined practices
Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately
Bachelor’s Degree and/or 2 years of similar work experience in Order Management and in a customer facing, customer service role.
Balance a variety of stakeholder needs and expectations.
Self-motivated with ability to work unsupervised.
Proficiency in Microsoft applications especially Excel, Word, and Outlook; Access would be a plus.
Excellent written and verbal communication skills. EEO Statement
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Supply Chain Management
Title: Fulfillment Specialist
Requisition ID: 0067344_P0226048