NCR Ecommerce Support Engineer (Retail) in Atlanta, Georgia

TITLE: Ecommerce Support Engineer (Retail)

LOCATION:Atlanta, GA GRADE: 9

NCR Corporation(NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Perform level 2 and 3 support for customer reported problems relating to NCR Retail Hosted Applications.
  • Record and update merchant problems and resolutions as required in the case management process.
  • Take ownership for resolving merchant support issues from case logging through escalation or resolution.
  • Design solutions to problems that may be non-standard/unstructured and may require conceptual/creative thinking.
  • Performing advanced investigation of technical issues utilizing MS SQL/MySQL queries, software updates, and maintenance on production servers.
  • Facilitate issue resolution by leveraging internal experts when necessary.
  • Learn new products and diagnostic tools, sharing knowledge with others.
  • Create Knowledge Management documents as necessary.

BASIC QUALIFICATIONS: * Two or more years of technical, customer, or helpdesk support experience troubleshooting application software. Working with web based software is a plus, eCommerce experience would be another plus. * Candidates must be familiar with HTML, JavaScript, MS SQL, MySQL and CSS. * Familiarity with PHP and Magento, working knowledge is a plus. * Experience in building/maintaining web sites as well as knowledge of AJAX and Google Analytics would be an asset. * Strong attention to detail, excellent organizational skills and ability to manage multiple projects and responsibilities * Ability to research problems with no known solutions with very strong analytical approach to troubleshooting * Must be able to work independently. * Strong oral and written communications skills. * Exhibit consistent customer-friendly attitude. * Be a team player.


JOB CONDITIONS: * Rotating on-call 24/7 accessibility for urgent client issues * Fast-paced environment * Overtime may be necessary to complete tasks

_EEO Statement_ Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

_Statement to Third Party Agencies_ To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Engineering Support

Title: Ecommerce Support Engineer (Retail)

Location: Georgia-Atlanta

Requisition ID: 0068798_P0228133