NCR Cisco Voice Telecom Engineer in Atlanta, Georgia

TITLE: Cisco Voice Telecom Engineer LOCATION: Atlanta, GA

About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.


As a member of NCR Telecom Engineering team the UCCE Telecom Engineer will have responsibility for designing, engineering, implementing and supporting Cisco UCCE infrastructure (ICM, CVP, Finesse, CUIC, Web Chat and Call Manager) in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.

Successful candidate will be responsible for the technical leadership, design, support, project management and deployment of Cisco UCCE solutions and supporting call center applications. Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies. In this position, you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Cisco VoIP deployment, supporting applications and network hardware. This will include installation of Cisco UCCE software, hardware setup & testing, remote monitoring, scripting, and integration with other enterprise applications.


Five years’ experience with voice infrastructure design and support in a Cisco UCCE environment with ICM scripting and SQL databases. Cisco UCCE support, design and implementation with general telephony engineering, technical project management and leadership. Experience with multi-site configurations in system engineering and administration role. Telecom engineering including VoIP design and architecture.

Primary Technical Skills: * Experience with multi-site UCCE configurations for a multi-location contact center.

  • Experience with UCCE 9.x/10/x/11.X a plus running on Cisco UCS C series

  • Cisco Call Manager and Unity voice mail configuration and troubleshooting experience

  • Cisco ICM and CVP scripting and configuration experience

  • Cisco IPT VoIP design, UCCE design, Cisco voice gateways

  • Cisco Unified Intelligence Center(CUIC) reporting tool configuration experience

  • Peripheral Gateway configuration experience to Cisco Call Manager

  • Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)

  • Experience in developing and modifying custom CUIC reports is a plus

  • Finesse desktop gadget development is a plus Secondary Technical Skills:

  • Data Networking (Cisco routing/switching, QOS)

  • Monitoring and Reporting Applications

  • Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols

  • General Architecture (LAN/WAN Networks)

  • General Architecture (Server hardware platforms)

  • General Architecture (OS Platforms- 2008/2012, Unix, Linux)

  • Database - Experience with Cisco data model and reporting, DB performance tuning
    Non-Technical Skills:

  • General Attributes: (Strong written, verbal, MS-Office Application skills)

  • Adept at reading, writing, and interpreting technical documentation and procedure manuals

  • Excellent Client Relations Skills

  • History of leading technical delivery and design capabilities

  • Good Mentoring Skills (technical and process)

  • Extremely flexible, ability to form outstanding working relationships

  • Skilled at working within a team-oriented, collaborative environment

  • Highly self-motivated and directed

  • Strong customer service orientation

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong interpersonal and oral communication skills

  • Ability to conduct research into hardware and software issues and products as required

  • Ability to present ideas and solutions in user-friendly language to key project and management personnel Education: Bachelor's degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline, an applicable training certificate from an accredited training institution, or equivalent work experience.

    Any of the following are a Plus:

  • Cisco Certified Internetwork Engineer (CCIE)

  • Cisco Certified Voice Professional (CCVP)

  • Cisco Certified Network Professional (CCNP) Work Conditions:

  • Occasional on-call and weekend support availability when necessary.

  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

    EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment .

    Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any * fees or *charges associated * with *unsolicited resumes.

Job Management Information Svcs

Title: Cisco Voice Telecom Engineer

Location: Georgia-Atlanta

Requisition ID: 0065144_P0223594